How do I update my payment method?

You can update your payment method at any time through the Stripe billing portal. Here’s how:

1. Log in to your Mixo account and go to your Account Settings page.
2. Click Payment Settings — this will redirect you to the Stripe billing portal.
3. In the billing portal, you will see your current payment method (e.g. credit card ending in ••••).
4. Click the pencil icon next to your existing payment method to edit it, or add a new payment method.
5. Enter your new card details and save.

Troubleshooting

The page is stuck loading or nothing happens when I click Payment Settings:

• Try refreshing the page and clicking the button again.
• Make sure you are using a supported, up-to-date browser (Chrome, Firefox, Safari, or Edge).
• Clear your browser cache and cookies, then log in again.
• If you are using a browser extension (e.g. an ad blocker), try disabling it temporarily as it may block the redirect to Stripe.
• Try using a different browser or an incognito/private window.

I don’t see the Payment Settings option:

• Payment Settings is only available if you have an active paid subscription. If you are on the free plan, there is no payment method to update.

If you are still experiencing issues, please contact our support team and we will help you get it sorted.